Cancellation Policy
We understand that plans can change, and you may need to cancel your order. Please review the following terms to understand our cancellation process:
Cancellation at Least 2 Business Days Before Pickup
If you cancel your order at least 2 business days before your scheduled pickup date, you will be eligible for a refund minus a 10% cancellation fee.
Example 1: If your pickup is scheduled for Monday, you must cancel by Thursday, 11:59 PM to avoid the full charge.
Example 2: If your pickup is on Friday, you must cancel by Tuesday, 11:59 PM to qualify for a partial refund.
Cancellation Less Than 2 Business Days Before Pickup
If you cancel your order less than 2 business days before your scheduled pickup date, we will not be able to issue any refund, as your order is already in preparation.
How to Cancel an Order
You can cancel your order by contacting customer support at 1-868- 330- 4500 via phone call, or WhatsApp
Refunds for Cancelled Orders
Cancellation at Least 2 Business Days in Advance: A refund will be processed to your original payment method within 5-7 business days, minus a 10% cancellation fee.
Less Than 2 Business Days: No refund will be issued, as the order has already progressed into preparation.
Pickup Policy
Our goal is to ensure your sweets are fresh and ready for you at the designated time. Below are the details for our pickup process:
Pickup Time
Scheduled Pickup: Please arrive during the time slot you selected when placing your order.
Late Pickup: If you are running late, we advise calling us at 1-868- 330- 4500 as soon as possible. Please note that we cannot guarantee the freshness of your food if it is picked up after the scheduled time.
No-Show for Pickup
If you do not show up to collect your order within 45 minutes of your scheduled time and do not contact us, your order will be considered a no-show, and no refund will be given. We will not hold the order past this time due to food safety concerns and perishable nature of the items.
Uncollected Orders
After 45 minutes past your pickup time, we reserve the right to dispose of any perishable food items to maintain health and safety standards. Unfortunately, no refunds or replacements will be issued for uncollected orders.
Early Pickup
If you arrive before your scheduled pickup time, please note that your order may not be ready, and you may have to wait until your chosen time slot.
